Shipping policy
SHIPPING POLICY
Delivery
All of our radiators are delivered direct from the manufacturer’s UK warehouse by courier.
Delivery times
- Most orders are delivered within 1–3 working days of being placed.
- Orders placed at weekends or on bank holidays are processed on the next working day.
- Need it on a specific date? Add your preferred date (up to one week ahead) in the Special instructions box in your basket and we'll do our best to arrange it.
- If there’s ever a delay with your order, we’ll contact you straight away.
Delivery charges
- Radiators and towel rails: free UK mainland delivery
- Valves and accessories ordered with a radiator or towel rail: free
- Valves and accessories ordered on their own: £6 delivery
Areas we deliver to
- We deliver to England, Wales and Scotland.
- Some parts of the Scottish Highlands, Scottish islands and other UK offshore areas take around 3 working days and may carry an extra charge. If this applies to your order, we'll contact you before dispatch.
- We are unable to deliver to Northern Ireland, the Channel Islands or the Isle of Man.
Receiving your order
- Radiators are delivered by a two-person courier (usually DPD). The courier will call or text you to arrange delivery, so please give a mobile number you'll answer.
- Please make sure someone is available to accept the delivery. Radiators are large items and need to be signed for.
- If a delivery fails because nobody is available or the address is incorrect, a redelivery charge may apply.
- Please check your order on arrival and tell us about any damage within 48 hours of delivery, with photos, by emailing returns@heatincoolin.co.uk. This does not affect your statutory rights.
Changes and cancellations
Orders can be changed or cancelled free of charge until they have been dispatched. Please email hello@heatincoolin.co.uk as soon as possible. Once dispatched, our returns policy applies.